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Friday, September 11, 2009

Faults covered in the Syllabus

Faults covered in the Syllabus

FAULT TYPE

FAULT REPORTED BY CUSTOMER

Keypad Malfunction

Key(s) donot work
Poor fitting problem
Backlight issue
No Tone
Mechanical broken

Audio related fault

No outgoing audio
Poor outgoing audio
No incoming audio
Poor incoming audio
Problem in audio adjustment
Application audio

Sim related faults

Insert sim card
Sim card not accepted
Sim not valid
Sim card rejected
Pin code
Sim lock failure

Tone related faults

No tone
Low tone
Cracking tone

Alert

No vibration
Ringing tone issue
Application alert

Backlight related problem

No backlight
Poor backlight

Display related problem

Blank display
Contrast problem
Black lines
Display fading
Display flickering
Mechanical broken
Colour issue
Bad Pixel

Camera problem

Opretion failed camera on standby
Bad image problem
Does not work
Mechanical broken

Connectivity related problem

Bluetooth and Gallery not working
Drops Bluetooth connection
No IR connection
Drops IR connection
No USB connection
Drops USB connection
No WLAN connection
Drops WLAN connection
No Video output
Drops Video output

Charging / Battery

No charging
Reconnect charger with charger connected
Battery drains fast / Low Capacity
Does not stop charging
Battery overheating
Emergency Battery failure

Network / Cellular Access

Weak network - Poor reception
No Service
No calls out
Drops Call

Dead / Power

Does not switch On
Does not switch off
Switches off
Handset restart in GO TO option

Memory Card

MMC rejected / Invalid
Memory Card Related

Switches off problem

Switches off while operating handset
Switches off handset automatically after 30 sec

Starting Problem / Booting

Start up Failed contact retailer problem
Security code problem
Contact service problem
Boot Failure
Phone restart / reboots
Phone locks up

Applications

Loss of user data
Phone locks up / Not responding
Phone restart / reboots
Performance failure
Application crashes
Error Message

Others

F.M. not working
White Light problem(No in/out calls)
Dirt Inside
Water Inside

Mechanical

Flip
Flip Connector
Flash Light
Flash Light Connector
Covers

Cosmetics

Scratch Guard
Broken
Poor fitting problem
Replacement

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