Faults covered in the Syllabus

FAULT TYPE	FAULT REPORTED BY CUSTOMER
Keypad Malfunction	Key(s) donot work
	Poor fitting problem
	Backlight issue
	No Tone
	Mechanical broken
Audio related fault	No outgoing audio
	Poor outgoing audio
	No incoming audio
	Poor incoming audio
	Problem in audio adjustment
	Application audio
Sim related faults	Insert sim card
	Sim card not accepted
	Sim not valid
	Sim card rejected
	Pin code
	Sim lock failure
Tone related faults	No tone
	Low tone
	Cracking tone
Alert	No vibration
	Ringing tone issue
	Application alert
Backlight related problem	No backlight
	Poor backlight
Display related problem	Blank display
	Contrast problem
	Black lines
	Display fading
	Display flickering
	Mechanical broken
	Colour issue
	Bad Pixel
Camera problem	Opretion failed camera on standby
	Bad image problem
	Does not work
	Mechanical broken
Connectivity related problem	Bluetooth and Gallery not working
	Drops Bluetooth connection
	No IR connection
	Drops IR connection
	No USB connection
	Drops USB connection
	No WLAN connection
	Drops WLAN connection
	No Video output
	Drops Video output
Charging / Battery	No charging
	Reconnect charger with charger connected
	Battery drains fast / Low Capacity
	Does not stop charging
	Battery overheating
	Emergency Battery failure
Network / Cellular Access	Weak network - Poor reception
	No Service
	No calls out
	Drops Call
Dead / Power	Does not switch On
	Does not switch off
	Switches off
	Handset restart in GO TO option
Memory Card	MMC rejected / Invalid
	Memory Card Related
Switches off problem	Switches off while operating handset
	Switches off handset automatically after 30 sec
Starting Problem / Booting	Start up Failed contact retailer problem
	Security code problem
	Contact service problem
	Boot Failure
	Phone restart / reboots
	Phone locks up
Applications	Loss of user data
	Phone locks up / Not responding
	Phone restart / reboots
	Performance failure
	Application crashes
	Error Message
Others	F.M. not working
	White Light problem(No in/out calls)
	Dirt Inside
	Water Inside
Mechanical	Flip
	Flip Connector
	Flash Light
	Flash Light Connector
	Covers
Cosmetics	Scratch Guard
	Broken
	Poor fitting problem
	Replacement